Case study - Business Travel Procurement - Air Travel

• One of the Royal Colleges of Medicine with over £400k of annual air travel program with the objective to achieve savings and process efficiencies
• The majority of travellers were eminent doctors with demanding schedules requiring an incremental change management approach.

• Detailed spend analysis highlighted key issue bookings being made close to departure date.
• Comprehensive process mapping exercise identified cause & effect of existing processes, cultural constraints
• Established focus groups to determine and champion how and where to change booking practices
• Delivered tailored Management Information reports on a quarterly basis to measure and communicate successes

• Traveller’s “business class” flight policy maintained
• 23% reduction in travel costs whilst continuing to fly with preferred carrier
• Savings achieved with existing TMC avoiding cost of change and impact to business
• Process changes to provide sustainable improvement

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