Case study – Purchase-to-pay transformation in the NHS
Client
- NHS Foundation Trust providing acute care from a main DGH and multiple community locations
- Invoice processing issues causing processing backlog, inability to benefit from early payment discounts and procurement resources dedicated to invoice queries
Approach
- Review of all Trust P2P processes from requisition-to-payment
- Volume/Value analysis of all transactions
- Review of Catalogue, Purchase Order and Contract Management processes
- Review of P2P Enablers – Systems, Analytics, Governance and Process
Results
- Very high volume of low-value transactions – 87% under £500
- Automation and Catalogue solutions identified
- Early payment discount quick wins implemented
- Comprehensive transformation plan developed